Things are finally starting to go my way at Starbucks! Last week, Buckys closed up shop one evening to retrain the staff. I guess competition is heating up in the coffee market and people are going elsewhere for a cheaper, hotter latte.
The new "promise" is ... Your drink should be perfect, every time. If not, let us know and we’ll make it right.
Well, you know I'll be taking advantage of that. I know I have a custom drink order, but it's not that difficult. Grande, soy, chai latte, no water, no foam, 200 degrees, and filled to the top. It's very specific, and I'll let them slide on the foam, I just want the drink hot and filled up. I hate it when they leave like 2 inches of space cause of the foam. Most of the time I get a hassle over the temperature. It's not dairy, it won't curdle. Heat that soy up!!!!
Anyway, I'm very happy about the new customer friendly attitude. In fact, I got an apology the day after the training. A new barista at my local apologized for giving me attitude about not wanting to make the devil's hot latte.
It was nice to be acknowledged and the free drink coupon didn't hurt either!